Starlaa Finance and Hire Purchase Limited does not provide refund & cancellation as we are a Non-Banking Finance Company, thus we require payment Gateway to receive loan repayment from our customers.
Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
Multiple times debiting of Customers Card/Bank Account due to technical error OR Customer’s account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
Due to technical error, payment being charged on the Customer’s Card/Bank Account but the transaction is unsuccessful.
Starlaa NBFC does not provide refund & cancellation as we are a Non-Banking Finance Company thus, we require payment Gateway to receive loan repayment from our customers.
The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
The application in the prescribed format should be sent to info@starlaa.in
The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Starlaa NBFC through electronic mode in favour of the borrower and confirmation sent to the mailing address given to us, within a period of 7 calendar days on receipt of such claim. It will take 3-7 days for the money to show in your bank account depending on your bank’s policy.
The Starlaa NBFC assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
